Professional customer service is key to creating genuine engagement with your customers.
This service needs to be personal and trustworthy in order to be effective and successful and to ultimately increase sales.
While many industries utilize a variety of methods to service their customers, including chatbots, automatic tools and even face to face service centers, these approaches are not able to customize their services to match each customer.
With Facetrom’s SPS CS & SALES, you can now automatically match the optimal person or photo, to the customer in order to ensure maximum engagement and sales, from the get-go.
Care of your customers or the competition gladly will.
Facetrom SPS CS & Sales – True customer satisfaction
THE RIGHT SALESMAN
The true purpose of a salesman is not to sale; instead, the true purpose is for a salesman to earn a customer’s trust. Once this trust is established, a relationship between the salesman and customer is created which then lays a strong foundation to push a company’s brand and to make sales.
If your company has several salesmen, it is important to be able to match the right sales person with each customer. This should not be simply based on location or availability. If your goal is to earn trust, you only get one chance to ensure that the right salesman is engaging with the customer.
Facetrom’s SPS CS & SALES analyzes information and data obtained from facial photos and confirms which salesmen should be hired, based on the existing customer base. Data is also provided on how to manage sales meetings effectively and how to achieve the optimal relationships with your buyers and customers.
OPTIMIZE FOR SPECIFIC NEGOTIATIONS
Negotiation involves a mind strategy between two sides. The side that has the most information and access to powerful and intuitive tools, is the side that is likely to come out on top. SPS CS & SALES creates objective data based on the biological makeup of a human being, giving you the upper hand when it comes to negotiations.
With SPS CS & SALES, you now have the opportunity to select the optimal person in your company to manage and lead negotiations.
OPTIMIZE AND HAVE THE UPPER HAND IN MEETINGS
If you want to be successful in a meeting, you need to understand the person you are meeting with. This will give you the upper hand.
SPS CS & SALES selects the optimal person to use in each meeting, which will ensure you will achieve the results you are looking for.
CUSTOMIZE CHAT PHOTO
The aim of chatbot is to achieve higher engagement with customers. Since over 75% of decisions and engagement depend on the sense of sight, by customizing the service representative’s photo to match the customer’s biological parameters, maximum and effective engagement can be achieved.